Chatbot Portfolio – Chatbots on Website, Apps, and Social Messengers utilizes the best of both the worlds. Artificial Intelligence & Human Agent power. It supports 3 mode of chatbot interactions with your customers, employees or business partners.

  1. AI Mode – Fully automated AI agents manage or answers all queries
  2. Human Mode – Chat queries from various channels come to a Human Agent at one place and they chat with the customers.
  3. AI + Human Agent – AI manages all queries and based on logic – unanswerable or hot leads transfers it to a human agent.

Chatbot Channels

The AI & Human agent chats are supported on.

  • WhatsApp
  • Website / Browser Chat
  • Mobile App Integration
  • Facebook Messenger
  • Skype
  • Telegram
  • or any other chat or messenger platform of your choice. USP

  • Integration with WhatsApp Messenger.
  • Automate any part of your business – sales, marketing, customer support, lead generation & more.
  • Fully customizable – made to order custom chatbot solution
  • Integration with your internal IT systems & APIs.
  • Full all round year support & development opportunity
  • Totally digital marketing friendly solution – from user onboarding to growth marketing.
  • Free up your teams with routine & repetitive tasks. Chatbot Portfolio

Please find the below quick examples from Banking & Finance, FMCG, Pharma, and Logistics,

1 . TIVA – Teamglobal’s Interactive Virtual Assistant

Teamglobal’s award-winning digital innovation. A best practice and case study for Logistics industry.

TIVA (Teamglobal Interactive Virtual Assistant) offers customer service using latest Chatbot Technology giving info pertaining to Sailing Schedules, Track & Trace, Agent details on #WhatsApp and #Mobile App.

Teamglobal Logistics Chatbot

TIVA overview (PDF) 

2. RPG Life Sciences Record-Setting Chatbot

RPG Life Sciences set a record of 17,500 unique prescription collection in 1 day. Collection of prescriptions was enabled on WhatsApp with live monitoring. A custom CMS was built to suit the purpose.

3. AxisDirect’s WhatsApp Virtual Assistant

AxisDirect is a leading stock broking house in India. Through this innovative & unique digital innovation Axis Direct investors are always connected to the market

The market investors and users get features beyond personalized alerts, research ideas, and market updates. They get this on WhatsApp, the preferred mobile messenger in India. To raise the bar in providing speedy services the bot is also powered by an Artificial Intelligence to assist with live portfolio values, stock quotes, index values or even answer investor queries on chat. These services are offered for the first time in the Indian broking industry.

The security is at the center of the bot by providing end to end encryption. The goal of the Chatbot was to provide easy and relevant information to Axis Direct customers anytime and anywhere. If non-customers come to the bot, they are handled in a different way and provided with common services.

Learn more about AxisDirect WhatsApp Chatbot & Virtual Assistant

4. Kelloggs Contest Chatbot on WhatsApp

Kellogg distributed coupons via packaging and invited their customers on a number to enter the contest.

On that number, a simple and easy to enter feedback from the user was collected. On completion, they were offered goodies.

WhatsApp based engagement chatbots for your customers & employees

5. Future Generali Insurance Chatbot

Future Generali India has used the platform to provide quick customer service to policy clients & potential customers on WhatsApp Chatbot. The interactive chatbot on WhatsApp Messenger serves customers by fetching policy documents, sending policy documents quickly as an additional mode for policy buyers, has integration with APIs to recognize and validate customer documents like Adhaar Card & PAN card, fetching & answering FAQs about various types of insurance policies & serving the customers on both pre-sales & post-sales of a policy.

The chatbot helps the customer beyond this as well by providing quick resolutions to premium related queries, any other queries related to the policy and most importantly get real-time information on any policy any hour of the day.

This is a chatbot and a virtual agent serving the customers 24×7

6. FGLI Compliance Bot. is also being used by Future Generali for internal communications. The bot is a one-way communication tool for the internal communications – an organization to employees. The information is sent to the employees via a regular broadcast which they subscribe to or unsubscribe to.

This is being used to drive internal compliance and stick to the goal of best practices, reliability

Know More…

Future Generali begins delivery of policies via WhatsApp (Business Line)

Future Generali India Life Insurance launches ‘WhatsApp for Service’, Chatbot ‘REVA’ to deliver real-time services to customers    (ET CIO)

7. Fair & Lovely

Fair & Lovely contest bot to scan the bill, enter into the contest and win prices

8. IIFL Insurance Bot

A customer service bot meant for the customers of IIFL. Serving various regular investor queries like Today’s Market condition, Getting the latest quotes for the stocks, Top news of the day, Get IIFL to view on the market, Top Ideas & recommendations for investors and facility to start or stop a particular notification.

Some of the bots mentioned above are for customer service and support, totally automated AI and menu based hybrid bot systems, they will be experienced if you are the consumer of the above brand’s products and services. Chatbot Dashboard comes with some custom reports in-built, which gives you the user, usage and interactions insights. The management features allow you to manage posting, menu system, any call to action you make, failure reports of interaction. Chatbot Dashboard

A Gray Matrix Product 

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Santosh Maharshi

Santosh is Director - Innovations at Gray Matrix. He focuses on Digital Marketing & Product Marketing, Previously he has worked with Rediff & Microsoft in India & South East Asia. LinkedIn : Twitter