Brands using Chatbots in India

List of Leading Brands using Chatbots in India

Chatbots and Artificial Intelligence (AI) powered services are here to transform the business practices in India. They are impacting & improving almost all aspects of a traditional business. Banking & Insurance sector seems to be taking lead for now, but industries like Travel, E-commerce, Medical Services, HR and even complex process involving sectors like Legal Services are also actually taking the lead here.

Here is the list of some chatbots we have collected for your reference in India. And, here’s our latest Chatbot implementation on WhatsApp for Axis Direct – The 1st AI based WhatsApp VirtualAssistant in the industry.

Banking & Insurance

YES TAG – Allows you to do banking transactions on 5 messaging apps – Twitter, Facebook Messenger, We Chat, Telegram and Skype. Check your balance, mini statement, fixed deposit details, cheque status and much more.

HDFC Bank OnChat – Easy way to bank using HDFC services – recharge a mobile phone, pay utility bills (postpaid mobile, electricity, DTH and data card ), book a cab using Ola or Uber and book bus travel too.

Yes mPower – Bot for information on loan products like Personal Loans, Auto Loans, Gold Loans, Loan Against Securities and products like Used Car Loans, Loan Against Properties, Home Loans will be added shortly.

FundsTiger – Automated Loan ChatBOT Service for online retail and business loans guidance over a Messenger. Loan facilitation for MSMEs and Retail borrowers.

MO-Genie – Motilal Oswal – India’s first ChatBot in the broking industry – delivers 24/7 customer service to MOSL clients

Axis Direct WhatsApp Virtual Assistant –  Get personal, research and market updates right on your WhatsApp! Yes, you heard it right. What’s more, you can ask your virtual assistant about stock quotes, markets and a lot more.

Travel – Easily deployable and customizable Chatbots for travel companies. And service providers

Ixibaba – Personal travel digital assistant to answer your travel related queries

Yatra – Helps customers search and book flights directly from their Facebook Messenger.

Meru Cabs – Now book a Meru Cab in  your city via Facebook Messenger Bot


Gaana – Search for your favorite song, artist or album on Gaana

Gig – Search nightlife events in India. - AI - Social CRM Chatbot – Artificial Intelligence + Human Touch
Boost any part of your business process with AI – Chatbots & Human intervention. A Social CRM for Facebook Messenger, WebChat, WhatsApp, and Skype.  Custom made AI-powered chatbot for you and your customers. Contact us to get yours.


HR Chatbots

Engazify Bot – Employee Engagement & Recognition bot available on Slack.  Appreciate your peers with your favorite emojis & praise words while keeping a score through a fun leaderboard. – Alex is your dedicated virtual assistant – add Alex to your emails, it will handle all the back and forth messages & schedules your meeting.

E-commerce & Shopping

Niki – Simplify Your Order Experience – virtual friend to help you book cabs, order food, recharge, pay postpaid, electricity, Datacard, DTH bills and much more simply via chatting.

Lookup – a Chat-based platform that connects customers to nearby stores with the help of a message.

Fify – Fify is Fund’s intelligent fashion discovery and transaction bot.

Legal Services

LawRato – Lets users search for legal answers, ask a free legal question and find the best lawyer for their legal requirement.


MyPrivateTutor – Chatbot to find Local Tutors & Tuition Classes


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Do You Know More Chatbots in India?

To include your favorite Chatbot from India, ping @santoshmaharshi on Twitter to include it in this list.

Looking to develop a Chatbot for your business?

Gray Matrix can help you build your own Chatbot. We have specialized department or sector oriented AI-powered Chatbot process to meet your custom requirements Talk to us and schedule a quick demo.


Santosh Maharshi

Santosh is Director - Innovations at Gray Matrix. He focuses on Digital Marketing & Product Marketing, Previously he has worked with Rediff & Microsoft in India & South East Asia. LinkedIn : Twitter