Engagement Chatbot on WhatsApp

Engagement chatbots for your customers & employees

Gray Matrix had introduced Talkk.ai into the market a few months back.

Talkk.ai utilizes the power of human intelligence and AI, both. You can free up your teams from routine and repetitive tasks and allow them to focus more on deeper engagement with your customers.

These interactions can be aggregated from WhatsApp, Website chat, Facebook Messenger or any other social network of your choice. If you have any existing website, app or a custom solution Talkk.ai can integrate with it, based on DB access or APIs. If there is none, we will help you build one.

The chatbots & AI solutions are available across multiple enterprise functions, be it internal or external. HR, Sales, Marketing, Customer Relations & Service, E-commerce, Operations and many more.

It is easier for customers to communicate with the brands in a light and effective way. Most of the time they are looking for a lighter and faster interaction with your brand. View this list of Indian brands using Chatbots in India for various purposes. 

Gray Matrix has worked with brands like Pidilite, AxisDirect, RPG, Future Generali, HDFC Life, HDFC Realty, East-West Seeds, Team Global and many others.

How can we help you? Get in touch.

Why automation, quick service & CSAT is important for your business.

insightsquared.com – 100 Customer Service Statistics You Need To Know

  • 66% of customers switch companies due to poor service. (Accenture)
  • 82% of consumers have stopped doing business with a company because of bad customer service. (Zendesk)
  • 58% are willing to spend more on companies that provide excellent customer service. (American Express)
  • 95% of customers share bad experiences with others. (Zendesk)
  • 79% of high-income households avoid vendors for 2+ years after a bad customer experience. (Zendesk)
  • 65% are frustrated by inconsistent experiences across channels. (Accenture)
  • 87% plan to extend their levels of reporting and analytics. (Deloitte)
  • Assessing the personality type of a customer at the beginning of a call can reduce repeat calls by 40%. (Harvard Business Review)

Our chatbots are built with you, for your customer or employees, using our experience and tools with engagement apps & AI / Chatbots.

WhatsApp, Website, Messenger Chatbots & Virtual Assistant Engagement Bots.

FAQ, Chatbots

  • Provide intelligent answers to most frequently asked questions from employees or customers.
  • Reduce inbound help & support calls to your help desk.
  • Don’t let the customers trap into the first stage of interactions & queries.
  • Help them move ahead with a better satisfaction score
  • Allow happy customers to give you new business or buy more with ease.

Q&A Chatbots

  • Do you find the same customers are calling you again with same questions or new questions again and again.
  • It is not an easy task for customers to keep a notepad with them, always.
  • Now chatbots, allow customers to ask questions on the fly and get exact answers.
  • These interactions are archived at their and your end as well.
  • Clarity in customer mind always translates into faster decisions about your product & services.

Survey Chatbots

  • For the entire database, pool or segment of a user or based on the interactions history conduct easy and simple surveys.
  • Know what your customers want from you & your products & services.
  • Know what they want and what will make them happy.
  • Get insights for creating better products, services, marketing, and advertising.
  • Test or get new ideas with the help of your customers.

Poll Chatbots

  • Sometimes you want quick answers from your customers & employees. What could be the simple & fastest methods?
  • Who is the best employee of the month? (options) OR How happy you are with your last package delivery? (options)
  • Customers and employees feel easier to answer these simple and directed conversations.
  • For your business, it is easier to process this information and build quicker business intelligence.
  • Know more about your customer, products & services in the most effective way. Via multiple options, quick and easy pools on a chatbot.

Contest Chatbots

  • Who doesn’t like to win? The contest is still a killer tool with all marketers
  • The easier it is and the way it is designed, the better is RoI.
  • Now Chatbots make that direct connection via easy to use messenger and methods.
  • No bar to entry – easy access, device in hand and just a quick minute.
  • Launch a new product, enhance your branding & visibility, entice your customers, have internal enterprise competition & more…

Coupons & Discount Chatbots.

  • Coupons and discounts are the most effective way of making the sales happen
  • Sometimes you want to make that sale, competing with another brand or just want to participate in seasonal & festive sales.
  • It is also an effective way of putting a life back into cold conversations & sales processes.
  • Chatbot delivery of coupons & discounts can deliver you the best CTR, Sales & RoI.
  • Coupled with re-targeting we have seen the best returns

Engagement Chatbots We Have Developed

Kelloggs Contest Chatbot on WhatsApp

Kellogg distributed coupons via packaging and invited their customers on a number to enter the contest.

On that number, a simple and easy to enter feedback from the user was collected. On completion, they were offered some goodies.

Whatsapp Contest Chatbot

Whatsapp Contest Chatbot

AxisDirect WhatsApp Chatbots & Virtual Assistant – A chatbot to get the latest stock market reports, real-time alerts, track market, selected stocks, personal portfolio and make transactions.

RPG Life Sciences – A Whatsapp Chatbot to collect medical prescriptions over chatbots.
Future Generali

RPG A HR Chatbot for Employee engagement and participation.

Future Generali Life Insurance – A chatbot to collect documents from their customers. Sharing the policy documents for online customers for a quick & additional method of convenience. Likewise, in the early pre-sales process collect documents from customers in a secure way and directly store on the Document Management System.

Get in touch with us to build your chatbot.

Santosh Maharshi

Santosh is Director - Innovations at Gray Matrix. He focuses on Digital Marketing & Product Marketing, Previously he has worked with Rediff & Microsoft in India & South East Asia. LinkedIn : Twitter