Abby - Absa Bank's Humanoid Robot

Meet Abby, Absa Bank’s Humanoid Robot

Gray Matrix’s AI & Robotics product division has a big announcement to make.

We are glad to partner with Absa bank and present Abby. An AI-empowered humanoid robot that helps customers to self-serve with all the significant financial queries and transactions


Abby allows a bank client to self-validate and offers all major types of assistance through text and voice technology. It presents a client with a wonderful face recognition capability and serves their requirements simply like a human would do.

Customers as well simply need to enter a PIN set during enrollment and Abby welcomes them in a magnificent manner. Without taking a lot of time through its advanced Natural Language Processing (NLP) it can comprehend the expectation and react appropriately.

Abby additionally has physical navigation abilities and can help a client navigate towards the right bank staff.

Clients are discovering this new experience exceptionally great. is thankful to Absa bank for this gorgeous Abby project. And, wishes them thousands of delighted customers.

We are also proud of our team, who worked hard on this project and spoke a ton with Abby during development and testing. Gray Matrix and has always bought great new customer experiences with its RPA, Business Process Automation, and Robotic Workforce solutions.

Stay tuned or talk to us, for more info visit

Santosh Maharshi

Santosh is Director - Innovations at Gray Matrix. He focuses on Digital Marketing & Product Marketing, Previously he has worked with Rediff & Microsoft in India & South East Asia. LinkedIn : Twitter